Support Tickets with no response after two business days will owe the standard $45 bench fee, and will have their items returned unrepaired. Repair estimates must be responded to within two business days. Once the Line 6 Service Center receives your product, a technician will inspect it, and you will be contacted via the Support Ticket with a repair estimate. If you decide to send your Line 6 product to the Line 6 Service Center, please open a Support Ticket to obtain return authorization (RMA) number. Please contact the Authorized Service Center(s) of your choice directly for information. Please note: Local Authorized Service Centers set their own rates and policies. Please contact your local Authorized Service Center to determine if they can meet your service needs. In those cases the Line 6 Service Center may be your only option. Please note: There may be instances where the Authorized Service Center cannot service your product.
To find an Authorized Line 6 Service Center in your area, use our Service Center Locator Such repairs are handled by Authorized Service Centers.
NOTE: Amplifiers and cabinets are not eligible to be repaired in Calabasas.Send your product to the Line 6 Service Center in Calabasas, CA.Contact an Authorized Service Center in your area.If your Line 6 product needs to be serviced, you have the following options: International customers: Please see the International Service section below. You will need to present your original, dated proof of purchase to have any warranty work performed at any Line 6 Authorized Service Center for repair.
It is for this reason that Line 6 strongly recommends that you always buy your unit locally. The distributor for your country/territory sets the warranty period and its rules according to local law. If you live outside the U.S., you should be interacting with the distributor for the country/territory that you live in when it comes to sales and repairs. Prices for parts and repairs are set by the independent service center, and they reserve the right to choose what they repair. Otherwise, youâd have to pay to have it repaired closer to home. For instance, if you live in Brazil, but buy your unit from a U.S.-based retailer, then you must have warranty repairs performed in the U.S., even if you must ship it there. Please be aware that your Line 6 productâs warranty is only valid in the region where you purchased your unit. *Non-English speakers: We recommend using Google Translate to view this information in your native language.Įnglish Japanese German Chinese French Spanish
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